Returns Policy

Our aim is to guarantee your complete satisfaction, if you are not satisfied with your order, you may return your unused item subject to the following criteria:

  • Items can only be returned within 14 days from the date of delivery;
  • Items must be in their original unused condition;
  • Items must be sent in their original packaging;
  • Returns must include a completed SuSu she return form (to be found with the delivered goods) and the SuSu she invoice

Please notify us of cancellation in writing by email to returnsdepartment@susushe.com. Following cancellation you are under a legal duty to not use the goods, and take care of them.

Postage costs are non-refundable; however, although we never knowingly misrepresent any item, if it has been described inaccurately by us in error, postage costs will be reimbursed.

SuSu she will not be responsible for damage that occurs during the return process. SuSu she accepts no responsibility for any returns lost in transit and therefore recommends all returns be sent by registered post. It is advisable to obtain a proof of posting certificate if using the Post Office and arrange the necessary compensatory cover for the items.

Please note that your refund will be processed within 10 -14 days from receipt of your return. We will only refund the original credit card charged (Please note that refunds may not show up on your bank statement immediately). Once SuSu she receives, processes and accepts your return, you will receive an e-mail, which confirms your refund. After the e-mail confirmation, the refund will be process according to the criteria stated above.

Returns are to be sent with a return form, the original invoice and in original packaging to:

SuSu she (UK) returns
3 Paradise Square
Sheffield
S1 2DE